If they are to survive, they need to reverse the order." US News and World Report says that 68% of customers who stop buying from / doing business with any given business do so because of the way they are treated by a team member! Have you ever wondered why you lost that sale, why the customer got upset, antsy or disinterested and didn't buy, why you can't seem to make yourself clear to your boss, your spouse, your kids, your clients? 70% of employees who quit their job do so due to people problems. Want to know why you instantly like one person and not another? She has earned a Texas Real Estate license, and is a CAM, CAPS, and RAM, along with many other designations and honorary positions. Anne is one of the most astute trainers in Fair Housing and Diversity in the industry.
Examples and stories add fun and excitement to this reminder that what you learned on the playground still works today. Anne will answer your questions and make you question your answers! Buyers are buying differently, however many of us are still trying to sell the same old way! • Prospecting..your usual program • How to leverage relationships • The power in numbers • How to adjust your attitude, your likeability, your mind set • How to deal with customers objections to price and asking for deals • The power of empathy • Creating urgency • Closing the sale • Learn what it takes to lead and manage others • Knowing WHOM you are leading • Letting go of the love of power and learn the power of love • A clear understanding of why people work • A view of the 4 generations in the workplace • Building a Functional Team • Why they quit the job • The 20 things that must be understood in order to lead successfully • 6 attributes/behaviors that create a positive work environment • What makes today's leader's job so tough • Motivation, stimulation and successful team members • How gossip kills teamwork Includes attendee participation in several exercises Not to be missed by those currently in leadership/professional manager positions and those who aspire to be the best leaders of tomorrow. Walk away with concrete plans and simple tasks that you can implement immediately. Recently a Harvard professor published this statement: "American companies focus 75% of their training on admin, product and technology, and only 25% on people skills. Impact Your Life and the Bottom Line Through Improved Communication....there is more to communication than talk! • Understand different personalities • Deal with difficult people • Communicate effectively • Brainstorm with your team to increase traffic and leases • Improve resident retention with written and spoken communication • Hire, lead, motivate, supervise and retain your team • Improve the bottom line of your apartment community and company Get more leases, save more residents and create an effective team....don't miss this all important seminar...it's not an expense, it's an investment! This seminar promises a new look at your personality and communication style, and that of others. You will increase your strengths, your problem solving skills and you will be more productive through clearer communication.